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Have questions?

We're here to help.

At Comprehensive Wellness we strive to ensure you are always well-informed about your healthcare.  Here, we’ve answered some frequently asked questions.  If you still have questions, please contact us and we’ll get back to you as quickly as possible.

Frequently Asked Questions

You’ve got questions, we have answers.

What is your payment/cancellation policy?

Payment for professional services is due at the time of visit.  We accept credit cards (Visa, Mastercard, American Express), FSA, HSA and personal checks.  We also offer Care Credit for our patients who would like support with financing.

Appointment costs vary between clinicians based upon the type of appointment, length of appointment or treatment.  Please contact our office to confirm pricing for your appointment prior to your visit.

Please note that Comprehensive Wellness requires 24-business hours notice for appointment cancellation to avoid a cancellation fee.  Cancellations must be made during business hours, Monday through Friday, between 8:30am-6:30pm.

Do you accept my insurance plan?

At Comprehensive Wellness, we use a direct pay model with the added service of submitting your claim, rather than a third-party payment model such as an insurance company or the government.

This does NOT mean we don’t take insurance.  Comprehensive Wellness will:

  • submit your visit claim to your insurance company on your behalf
  • ensure we do everything possible to maximize your reimbursement from your insurance

We have chosen to stay “out of network” with insurance companies in efforts to:

  • maintain the quality of care we feel our patients deserve
  • prevent insurance companies from dictating the amount of time spent with our patients per visit
  • avoid limitations on the type and scope of care we can offer

We believe it is important to offer flexible appointments, home visits, telephone visits, and multidisciplinary care that we would not be able to provide in a more conventional practice design with insurance contract constraints.

As payment is due at the time of visit, the portion of the visit that is covered by your insurance plan will be reimbursed to you directly.

Why did you choose to stay “out-of-network”?

A typical office visit with a primary doctor is less than 10 minutes. At Comprehensive Wellness, your visits are scheduled for at least twice as long, based upon your type of appointment and clinical needs.  This translates to more time spent with your clinician to address your health and wellness.

By choosing to stay “out of network”, we have:

  • reduced patient volume
  • more time with our patients
  • increased flexibility with option of multi-disciplinary care, as needed

How can I learn more about your Membership Program?

The Comprehensive Wellness Membership is the ultimate personal medical resource for global families and others who desire a different kind of relationship with their physicians. Visit our Membership Program page to learn more about the program and find answers to many of your questions.

How much reimbursement can I expect from my insurance company?

For most PPO patients, insurance will reimburse a portion of a visit with an out-of -network provider. Insurance plans vary widely and we encourage you to call the member benefits number on the back of your insurance card to find out about your specific coverage.

For most patients, any medical cost that is not covered by the health insurance plan is deductible from an FSA or HSA. For questions about FSA and HSA benefits, please contact your HR department.

Do you accept Medicare?

We are not contracted with Medicare; this allows us the flexibility to provide the type of care we feel our Medicare patients need.

For patients with Medicare, we can submit to secondary insurance and the reimbursement will be based on your secondary insurance coverage. In our practice, we have opted-out of Medicare and associated supplementals.  Patients are encouraged to check with their secondary insurance provider to distinguish between their benefits.

Do you offer payment plans?

Whether you use your healthcare credit card to cover your deductible or to pay for treatments and procedures not covered by insurance, CareCredit helps make the health, wellness and beauty treatments and procedures you want possible today.

Care Credit CareCredit offers Special Financing and low monthly payment options, no up-front costs, no pre-payment penalties, and no annual fees, so you can get the care you need when you need it.